Our personal planning and flexible care services ensure that every service user receives the support that is right for them.
Our experienced staff will carry out an initial assessment and will work with you and/or your carer to prepare a care plan focused on your individual needs.
As well as personal likes and dislikes in, for example, food and drink, we build into each person’s plan the things that they enjoy doing most and what they want to achieve over the next few months, so that we are always working towards something and can measure outcomes.
We can help with daily living activities like bathing, dressing, feeding and continence care; prompt or administer daily medication; support an individual getting up in the morning or going to bed at night.
We can also help with housework and provide companionship at home for the carer and/or the person being cared for; accompany a service user to clubs, college, work placements or other things they might want to do.
Once a personal care plan has been agreed and your service is in place, we carry out six monthly reviews to ensure that you continue to receive the right support as your needs change.
We tailor support packages to suit your needs, from two hours daily or weekly to longer periods of support including overnights and weekends. Our social care support is available 24 hours a day, seven days a week, 365 days a year.
Additional training will be undertaken when required to meet an individual’s needs and regular staff supervision and annual appraisals mean that your Crossroads team is always equipped with the skills and expertise to meet your needs.
We support people of all ages regardless of their illness or disability.
Services can include:
- Preparing and serving meals and helping clients to eat and drink
- Assisting with toileting and personal hygiene and assisting in the management of continence
- Administering medicines
- Helping client with dressing and undressing
- Providing companionship and emotional support
- Assisting with mobility
- Keeping the client’s room tidy and undertaking all essential laundry
- Escorting clients and taking them on outings
Giving you Peace of Mind
We understand how important it is that service users, carers and family know and understand what they can expect from our service, so good communication plays a central role in the way we work.
That’s why your personal plan comes with a booklet that clearly sets out what your rights are and what you can expect form us. A record of activity and any medical treatment is updated at every visit so that you and your family are kept fully aware. If you do have any concerns, a service manager will be available to discuss these with you.
Communication is particularly important for family who live away and need to know that their loved one is well and being taken good care off. If required, the Crossroads care team can keep you updated through regular phone calls.
Life to the full
Crossroads maintains strong links within its local communities and is well placed to help services users develop and maintain meaningful community links, where they feel valued and can play an active part in community life.
Whether it’s visiting family or friends, taking part in sport, attending college or simply doing the weekly shop, we believe that helping you to live life to the full is one of the most important things we can do.