We take great care in matching service users to the small team who will become responsible for your care.
This means you can always enjoy peace of mind knowing that a familiar Crossroads support worker will be there to meet you or your loved one’s needs, even if one of the Crossroad’s team is off sick or on holiday. If there is an unexpected change to the usual schedule you or your loved one will be informed in advance so that they are prepared.
Professional, Qualified Care
Crossroads staff are fully trained in the National Care Standards and Scottish Social Services Council regulations as well as Crossroads Caring Scotland’s own policies and procedures, which emphasise a person centred approach to care and safeguarding service users.
Core training includes:
- First Aid
- Safer People Handling
- Administering Medication
- Infection Prevention, Control and Hygiene
- Food Hygiene/handling
Additional training will be undertaken when required to meet an individual’s needs and regular staff supervision and annual appraisals mean that your Crossroads team is always equipped with the skills and expertise to meet your needs.