Service Manager - West Services

35 hours per week

£27,305 - £29,741 per annum 

Crossroads Caring Scotland is the leading voluntary sector provider of support for carers and their families.  Established as a charity in Scotland in 1978 we have 19 managed services helping people live independently at home.

We are seeking to appoint a Service Manager to lead our teams in Blantyre, Glasgow and East Dunbartonshire in delivering a quality service.  The postholder will be based in our Blantyre office. A commitment to continuous improvement of service delivery is essential as is the ability to build positive working relationships with funders and other partners.  Working closely with the Operational Director, the Service Manager will be responsible for identifying the needs of carers and developing initiatives to meet these needs.

An SVQ 4 in Health and Social Care or equivalent qualification recognised by the SSSC is essential or working towards the qualification.  The successful candidate will have experience of leading and managing others in delivering quality services. The ability to identify, plan and monitor performance improvement is desirable.  A driving licence is essential for this post.

The successful candidate will be required to participate in the service on call rota, for which an additional payment is made.

A recruitment pack is available to download below. Alternatively, please call 0141 226 3793 or email

Completed Recruitment Packs should be returned to:

Joe McGeady, Operational Director, Crossroads Caring Scotland, 24 George Square, Glasgow, G2 1EG.

Closing date for applications is 12 noon on Friday 26 April 2019.   

Appointment to the post is subject to membership of the Protection of Vulnerable Groups (PVG) Scheme for Children and Adults.


An application pack is available to download below. To apply you are required to download, complete and return an Application Form, Equal Opportunities Monitoring Form and Criminal Convictions Form. Full instructions for applying are detailed in the covering letter.

Covering Letter

Employment Application Form

Employment Application Form Guidelines for Applicants

Equal Opportunities Monitoring Form

Criminal Convictions Form

Candidate Privacy Notice

Job Description

Person Specification

Please visit our Contact page for further information on the service

Crossroads Caring Scotland is an equal opportunities employer

Scottish Charity No. SC013081

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Head office: 24 George Square, Glasgow, Glasgow City, G2 1EGPhone: 0141 226 3793Email:

A Scottish Charity SC013081. A Company Limited by Guarantee. Registered in Scotland No. 85401.
Registered Office: Crossroads Caring Scotland l 24 George Square l Glasgow l G2 1EG