Service Manager - West Services

£27,035 - £29,446 per annum (35 hours)

Crossroads Caring Scotland is the leading voluntary sector provider of support for carers and their families.  Established as a charity in Scotland in 1978 we have 19 managed services helping people live independently at home.

We are seeking to appoint a Service Manager to lead our teams in Blantyre, Glasgow and East Dunbartonshire in delivering a quality service.  A commitment to continuous improvement of service delivery is essential as is the ability to build positive working relationships with funders and other partners.  Working closely with the Regional Director, the Service Manager will be responsible for identifying the needs of carers and developing initiatives to meet these needs.

An SVQ 4 in Health and Social Care or equivalent qualification recognised by the SSSC is essential or working towards the qualification.  The successful candidate will have experience of leading and managing others in delivering quality services. The ability to identify, plan and monitor performance improvement is desirable.  A driving licence is essential for this post.

The successful candidate will be required to participate in the service on call rota, for which an additional payment is made.

A recruitment pack is available to download below. Alternatively, please call 0141 226 3793 or email

Completed Recruitment Packs should be returned to:

Sharon Hair, Regional Director, Crossroads Caring Scotland, 24 George Square, Glasgow, G2 1EG.

Closing date for applications is 12 noon on Thursday 4 October 2018.

Appointment to the post is subject to membership of the Protection of Vulnerable Groups (PVG) Scheme for Children and Adults.


Covering Letter

Employment Application Form

Employment Application Form Guidelines for Applicants

Equal Opportunities Monitoring Form

Criminal Convictions Form

Job Description

Person Specification

Blantyre Service Information

Glasgow Service Information

East Dunbartonshire Service Information

Crossroads Caring Scotland is an equal opportunities employer

Scottish Charity No. SC013081

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Head office: 24 George Square, Glasgow, Glasgow City, G2 1EGPhone: 0141 226 3793Email:

A Scottish Charity SC013081. A Company Limited by Guarantee. Registered in Scotland No. 85401.
Registered Office: Crossroads Caring Scotland l 24 George Square l Glasgow l G2 1EG